Terms and conditions

Terms and Conditions

Welcome to Claymentine Art! These terms and conditions outline the rules and regulations for using our website and services. By accessing or purchasing from our website, you accept and agree to these terms. Please read them carefully.

1. General Information

  • Business Name: Claymentine Art
  • Address: Engerthstr. 202/2, 1020 Wien, Austria
  • Contact Email: claymentine.art@gmail.com

2. Products

All our jewellery is handmade, and slight variations may occur in size, shape, or color. These variations are part of what makes each piece unique and are not considered defects.

3. Orders and Payments

  • All orders are subject to availability. If an item is unavailable, we will notify you as soon as possible.
  • Payment must be made in full at the time of purchase. 

4. Shipping and Delivery

  • We ship worldwide. Shipping costs and delivery times can be found in our FAQs.
  • Once shipped, you will receive a confirmation email with tracking information (if applicable).
  • We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

5. Returns and Refunds

  • We accept returns within 14 days of delivery for unused, undamaged items in their original packaging.
  • Custom or personalized items are non-refundable unless defective.
  • To initiate a return, please contact us at claymentine.art@gmail.com. Refunds will be processed once we receive and inspect the returned item.

6. Intellectual Property

All content on this website, including images, designs, and text, is the property of Claymentine Art. Unauthorized use or reproduction is prohibited.

7. Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
  • Always handle jewellery with care and avoid exposing it to harsh chemicals or extreme conditions.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms and Conditions

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on our website.

10. Governing Law

These terms and conditions are governed by the laws of Austria. Any disputes will be resolved in the courts of Vienna.

If you have any questions, feel free to contact us at claymentine.art@gmail.com. Thank you for supporting our small handmade jewellery business!